Systems Director - Order Management & Call Center Applications
GenescoNashville, Tennessee, United States
Posted January 29, 2026
Full Time
About the Company
Genesco is a global footwear retailer and brand owner operating over 1,400 stores across the United States, Canada, the United Kingdom, and Ireland. The company offers a diverse range of fashion and classic footwear, including its own brands and licensed products such as Levi’s, Dockers, and Bass. Genesco also sells wholesale through its Johnston & Murphy line, providing high‑quality shoes to a broader market. By blending trend‑setting styles with timeless classics, Genesco delivers both style and durability to consumers. Its extensive retail footprint and dual focus on retail and wholesale enable the company to capture a wide audience while maintaining strong brand equity.
Job Description
The Director of Order Management and Call Center Applications leads a technical team in a dynamic environment that supports retail and eCommerce businesses. The Director is responsible for developing and aligning Genesco’s Ecommerce systems strategy with the Company’s growth plans, overseeing the implementation of those strategies, managing department resources, establishing and maintaining relationships with key providers, and working closely with all relevant internal customers.
Requirements
- 10+ years of experience in IT leadership roles, including software architecture and team management
- Experience managing on-site and off-site development teams
- Strong project management and IT strategic planning experience
- Proven ability to communicate at all levels of the organization and influence business strategy
