Director - Technology Support Services
Grocery OutletCalifornia, United States
Posted January 21, 2026
160000 - 175000 USD year
Full Time
About the Company
Grocery Outlet's mission is to touch lives for the better, and their vision is to be the first choice for bargain-minded consumers in the U.S.
Job Description
We're seeking a Director, Business Technology Support Services to lead the strategy, delivery, and continuous improvement of enterprise IT support and Help Desk services.
Requirements
- 10+ years of experience in IT service management, IT operations, or enterprise support roles.
- 5+ years in senior leadership roles with responsibility for large-scale IT support or service delivery organizations.
- Demonstrated experience managing managed service providers and outsourced support models.
- Strong understanding of ITIL-based service management practices and enterprise support operating models.
- Experience supporting distributed or multi-location environments preferred.
- ITIL v3 or v4 Certification required (Foundation required; Intermediate or Expert level preferred).
- PMP, COBIT, or similar certifications are a plus.
Benefits
- Base Salary: $160,000 - $175,000 Annually
- Annual Bonus Program
- Equity
- 401(k) Profit Sharing
- Medical, Dental, Vision & More!
