Call Center Representative

Answer incoming lines to assist patients, referring physician's offices, and other patient support agencies with excellent customer service skills, maintaining professionalism, courtesy, and confidentiality at all times.

Requirements

• 1 year direct customer service contact experience
• Previous computer experience in a windows environment
• Call center experience
• Six months previous appointment scheduling experience
• Knowledge of excellent customer service, good communication, and teamwork principles
• Knowledge of medical terminology and health insurance guidelines
• Outstanding customer service skills
• Excellent listening skills
• Ability to read, write, and verbally communicate in English
• Ability to maintain excellent customer service and composure
• Ability to deal with challenging telephone encounters
• Ability to work in a dynamic, fast-paced environment
• Ability to be positive and a good team player
• Ability to perform multiple tasks with accuracy

Benefits

• 401(k)
• Flexible schedule
• Paid time off