Principal PS Consultant
GenesysFrankfurt, Hesse, Germany • Bavaria, Germany
Posted April 14, 2026
Full Time
About the Company
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees.
Job Description
As a Principal PS Consultant, you will partner with customers to design, build, and deliver innovative contact centre and AI-powered experience orchestration solutions with Genesys Cloud. This role blends technical leadership with consultative expertise to ensure that customer goals align with Genesys’ strategic vision and best practices.
Requirements
- Serve as the lead technical architect for complex Genesys Cloud projects
- Configure, integrate, and deploy Genesys Cloud solutions
- Collaborate with Project Managers to define project scope, deliverables, and timelines
- Provide technical mentorship and training to internal teams and customers
- Identify and resolve engagement-related challenges proactively
- Recommend process improvements to enhance efficiency and delivery quality