Principal Solution Consultant
GenesysColorado, United States • Indiana, Pennsylvania, United States • College Station, Texas, United States • Florida, United States • Chapel Hill, North Carolina, United States • Charlottesville, Virginia, United States • Tucson, Arizona, United States
Posted April 27, 2026
123100 - 216500 USD
Full Time
About the Company
Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences.
Job Description
The Principal Solutions Consultant works with key strategic, high growth Customers and Partners as a trusted advisor to ensure these customers and partners can fulfill their maximum potential to deliver Empathy and AI Powered Experience Orchestration at Scale leveraging Genesys software.
Requirements
- Hold a bachelor’s degree and 5 years of relevant professional experience
- Knowledge of Generative and Agentic AI technologies
- Hands on knowledge with Prompt Engineering best practices
- Technical knowledge covering associated Contact Centre technologies
- Familiarity with cloud platforms (Amazon Web Services)
- Familiarity with Natural Language Understanding
Benefits
- Medical, Dental, and Vision Insurance
- Telehealth coverage
- Flexible work schedules and work from home opportunities
- Development and career growth opportunities
- Open Time Off in addition to 10 paid holidays
- 401(k) matching program
- Adoption Assistance
- Fertility treatments