Principal Solutions Consultant

Genesys empowers organizations to improve loyalty and business outcomes by creating the best experiences for their customers and employees. The company offers a collaborative and forward-thinking team that shapes the future of AI-driven customer experience. As a Principal Solution Consultant, you will play a critical role in helping organizations transform how they engage with their customers through cloud and AI-driven solutions.

Requirements

• Proven experience in a pre-sales, consulting, or customer-facing technical role
• Strong ability to connect business challenges with technology solutions
• Excellent communication and presentation skills in both German and English
• Solid understanding of modern IT environments
• Foundational knowledge of AI-related concepts or strong willingness to learn
• Ability to manage multiple priorities and stakeholders in a dynamic environment
• Willingness to travel

Benefits

• Collaborative and forward-thinking team
• Cutting-edge AI and cloud technologies
• Flexibility and autonomy in work
• Continuous learning opportunities
• Inclusive environment where curiosity, innovation, and different perspectives are valued