Renewal Manager

Genesys empowers organizations to improve loyalty and business outcomes by creating the best experiences for their customers and employees. The company is seeking a Renewal Manager to drive the continuity and growth of recurring revenue across an established customer base.

Requirements

• 5+ years of experience in renewals, account management, or quota carrying sales roles within a global technology organization
• Proven track record of achieving or exceeding retention, renewal, or revenue targets
• Strong ability to forecast revenue accurately and manage pipeline visibility across multiple accounts
• Demonstrated expertise in negotiation, conflict resolution, and stakeholder management across customer and internal teams
• Experience working with subscription based business models and recurring revenue frameworks
• Excellent written and verbal communication skills in English
• Ability to manage multiple priorities, navigate ambiguity, and operate with a high level of accountability
• Bachelor’s degree or equivalent professional experience

Benefits

• Medical, Dental, and Vision Insurance
• Telehealth coverage
• Flexible work schedules and work from home opportunities
• Development and career growth opportunities
• Open Time Off in addition to 10 paid holidays
• 401(k) matching program
• Adoption Assistance
• Fertility treatments