Senior AI ML Engineer

Genesys empowers organizations to improve customer and employee experiences through its AI-powered Experience Orchestration platform. The company is seeking a Senior AI/ML Engineer to design and deliver innovative AI/ML solutions in a cloud environment.

Requirements

• 5+ years AI/ML engineering experience
• Expert-level Python skills
• Advanced AWS knowledge for AI/ML workloads
• Proficient in CI/CD tooling for ML pipelines
• Strong interpersonal skills
• Solid experience with Large Language Models, fine-tuning, prompt engineering, and multi-agent systems/frameworks
• Experience with tool-using AI agents, autonomous systems, and advanced reinforcement learning
• Event-driven architecture for AI systems, advanced microservices patterns, and infrastructure as code

Benefits

• Flexible work options
• Remote work options
• Clear advancement paths toward technical leadership
• Mutual support, psychological safety, and work-life balance