Senior AI/ML Engineer

Genesys empowers organizations to improve loyalty and business outcomes by creating the best experiences for their customers and employees. We are seeking a Senior AI/ML Engineer to join our Conversational AI group and help drive innovation and evolution of our Conversational AI solutions with a focus on Generative AI systems at global scale.

Requirements

• Design and execute POCs that push the boundaries of conversational AI and virtual agent capabilities
• Develop, maintain, enhance, and evolve our Virtual Agents engine
• Help deliver our roadmap toward Agentic AI
• Own technical initiatives involving cross-functional teams
• Influence and collaborate with product teams, customers, and vendors

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance