Senior Customer Success Manager

Genesys empowers organizations to improve customer experiences through AI-powered Experience Orchestration. As a Senior Customer Success Manager, you will partner with customers to define and execute their CX transformation journey.

Requirements

• 8+ years' experience in a technology-related field, including consulting and enterprise account management
• Bachelor's Degree in a tech or business-related field
• Familiarity with CX (industry and technology) to drive consultative approach to customer interactions
• Native/Fluent Japanese and Business level English language proficiency (written and speaking)
• Experience in a call center, BPO, or service provider environment, or direct experience interacting with such organizations as a customer
• Proactive mindset with ability to take initiative rather than waiting to react to issues
• Excellent interpersonal and presentation skills – both written and verbal
• Positive attitude and high willingness to learn
• Leadership profile that unifies, influences, and inspires cross-functional teams to meet the changing needs of customers
• Technical aptitude to learn telecom, AI, and our software technologies
• Experience with productivity tools including PowerPoint/Excel/Word, CRM tools such as Salesforce and Gainsight, and online communities and social media platforms

Benefits

• Retirement Plan
• 401k Matching