Senior Manager, Technical Account Management

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. The Senior Manager of Technical Account Management is responsible for the effective execution of Technical Account Management services across the Genesys platform portfolio.

Requirements

• BS degree in Computer Science with minor in Business or Business Management with minor Computer Science or Engineering, or equivalent industry experience
• 7-10 years of relevant experience managing customer-facing, business or technical teams in a fast-paced, dynamic environment
• Experience in Cloud Based and Premises delivery models
• 20%+ travel will be required
• Excellent written and verbal communication skills
• Ability to negotiate and to manage conflict: employ empathy to establish relationships with internal and external stakeholders that build confidence, trust, and loyalty

Benefits

• Country Specific
• Covid-19