Senior Software Engineer

Role Overview

The Senior Software Engineer builds and operates backend services that power digital outbound messaging in Genesys Cloud. The platform orchestrates millions of SMS, email, and WhatsApp messages through automated campaigns across 18+ global production regions. This role focuses on designing features, solving distributed systems challenges, and maintaining reliability at scale using technologies such as Java, AWS Lambda, DynamoDB, SQS, Kafka, and Redis.

What You Will Do

Design and implement features across Java-based EC2 services and AWS Lambda functions, build and enhance campaign lifecycle management, work extensively with DynamoDB, SQS, Kafka, ElastiCache (Redis/Valkey), and EventBridge Scheduler, troubleshoot complex production issues, improve system reliability and scalability, own features end-to-end, and write clean, well-tested, and well-documented code.

Why It Might Be a Fit

We’re looking for a Senior Software Engineer with 5+ years of software development experience, strong proficiency in Java and Python, experience building and operating services in AWS, experience with distributed systems patterns, familiarity with NoSQL databases, and ability to debug across multiple services using observability tools.

Requirements

• 5+ years of software development experience
• Strong proficiency in Java and Python
• Experience building and operating services in AWS
• Experience with distributed systems patterns
• Familiarity with NoSQL databases
• Ability to debug across multiple services using observability tools
• Bachelor’s degree in Computer Science or equivalent experience

Benefits

• Flexible work options
• Career development & growth
• Competitive pension scheme
• Annual bonus program
• Comprehensive health coverage
• Financial protection
• Family-friendly policies