Senior Solution Consultant

Genesys empowers organizations to improve customer experiences through its AI-powered Experience Orchestration platform, Genesys Cloud. The company seeks a Senior Solution Consultant to advise customers on practical solutions for their customer experience strategy. The consultant will engage with stakeholders to understand business objectives and develop high-level solution architectures. The position requires a strong consultative mindset, technical expertise, and the ability to simplify complexity. Key responsibilities include discovery and outcome alignment, solution design and advisory, demonstrations and value communication, supporting complex sales cycles, and innovation and thought leadership. The company offers flexible working arrangements and independence to make a larger impact on the company. Genesys has over 6,000 employees globally and offers benefits and perks similar to those of larger tech companies.

Requirements

• Excellent communication & presentation skills in both French and English
• 5+ years in active Solutions Consulting, Technical Presales, Solutions Architecture, or similar customer-facing technical roles
• Experience supporting enterprise or complex SaaS / cloud evaluations
• Strong understanding of cloud architectures, APIs, integrations, and modern SaaS platforms
• Solid technical foundation across networking, security, and software systems
• Proven ability to communicate effectively with both business and technical audiences
• Experience collaborating across sales, product, and delivery teams
• Commercial Awareness: Supporting commercial constructs, Understanding licensing models, consumption, and TCO

Benefits

• Flexible working arrangements
• Independence to make a larger impact on the company
• Benefits and perks similar to those of larger tech companies