Senior Solution Consultant
GenesysAuckland, Auckland, New Zealand ⢠Wellington, Wellington, New Zealand
Posted March 24, 2026
Full Time
About the Company
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-Powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. Visit www.genesys.com.
Job Description
Genesys empowers organizations to improve loyalty and business outcomes by creating the best experiences for their customers and employees. We employ more than 6,000 people across the globe and offer great benefits and perks like larger tech companies. Join the team and create the future of customer experience together.
Requirements
- 5-8 years' experience in solution consulting, CX platforms, or related technology roles
- Experience supporting complex or enterprise-level opportunities
- Solid understanding of Genesys Experience Orchestration concepts (journeys, routing, analytics, automation)
- Working knowledge of AI concepts such as predictive models, real-time decisioning, and emerging LLM use cases
- Strong communication skills and the ability to engage both technical and business stakeholders
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance