Senior Technical Account Manager
GenesysLombardy, Italy
Posted March 18, 2026
Full Time
About the Company
Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences.
Job Description
Genesys empowers organizations to improve customer experiences through its AI-powered Experience Orchestration platform. The Senior Technical Account Manager will deliver technical success to customers, build strong relationships, and drive outcomes.
Requirements
- Fluent in English
- BA/BS Degree (or equivalent)
- Minimum of 5 years of relevant work experience in Customer Success, Contact Center Management, or Solutions Consulting
- Strong knowledge of Cloud contact center technologies
- Theoretical and practical knowledge in computer technology disciplines
- Scripting language (Python) knowledge is a plus
- Strong working knowledge of MS office productivity tools
- Experience with escalation and risk management processes and procedures
- Professional oral and written communication skills
- Effective presentation skills
- Well established project management skills
- Cultivation of personal accountability
- Product Certifications of applicable Genesys Solution portfolio
Benefits
- Generous Paid Time Off
- 401k Matching
- Relocation Assistance