Senior Technical Support Engineer
GenesysZurich, Zurich, Switzerland
Posted February 4, 2026
Full Time
About the Company
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-Powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. Visit www.genesys.com.
Job Description
Genesys empowers organizations to improve customer and employee experiences through AI-powered Experience Orchestration platform. We're seeking a Senior Technical Support Engineer to join our Product Support team in Zurich, Switzerland.
Requirements
- Understanding of SIP, WebRTC, VoIP, PCap analysis, troubleshooting call quality, media gateways, and SBC devices
- Ability to understand complex network topologies, NAT traversal, Firewalls, Information Security, troubleshoot packet loss and delay, jitter, CODECs
- Experience supporting contact center environments, CTI, PBX, ACD, IVR, CRM, Web technologies: HTTP/XML/ASP/JSP, web servers
- Comfortable working in a fast-paced team environment
- Passion for customer satisfaction
- Ability to take complex information and present it in a clear, concise manner
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Relocation Assistance
