Software Engineer AI/ML

Genesys empowers organizations to improve loyalty and business outcomes by creating the best experiences for their customers and employees. The company is seeking a Software Engineer AI/ML to join the Conversational AI group and drive the development of cutting-edge conversational AI solutions with a focus on Generative AI systems at global scale.

Requirements

• Design, develop, and maintain agentic AI systems that power conversational interfaces.
• Assist in designing and implementing scalable AI pipelines for real-time and asynchronous interactions.
• Contribute to the development of LLM-powered agents capable of reasoning, decision-making, and task execution.
• Write clean, maintainable, and efficient code and unit tests.
• Work with APIs and microservices to integrate AI-driven solutions as part of our wider platform.
• Optimize AI models and workflows for performance, scalability, and reliability.
• Collaborate with AI researchers, data scientists, and senior engineers to bring innovative AI solutions to production.
• Learn about the latest advancements in conversational AI, agentic AI, and NLP.

Benefits

• Flexible work options.
• Career development & growth – Access continuous learning opportunities, mentoring, and clear paths for advancement.
• Competitive pension scheme.
• Annual bonus program.
• Comprehensive health coverage.
• Financial protection.
• Family-friendly policies – Generous paid maternity and paternity leave, along with supportive leave options designed for every stage of life.