Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. The company offers a unique opportunity for employees to make a larger impact and take ownership of their work. This role involves designing, governing, and evolving the enterprise ServiceNow platform to meet complex business needs across multiple functions.
Requirements
- 5+ years of hands-on experience with the ServiceNow platform, including solution design and implementation across multiple modules.
- Deep understanding of ServiceNow architecture, including data model, CMDB, ACLs and security model, integration patterns, performance considerations, and platform governance.
- ServiceNow Certified Technical Architect ( CTA) or Certified Master Architect (CMA) required;
- ServiceNow Certified System Administrator (CSA) and Certified Application Developer (CAD) required, plus one or more advanced Implementation Specialist certifications or ITIL Foundation certification preferred.
- Proven track record leading multiple concurrent ServiceNow or enterprise platform work streams from concept through delivery.
- Demonstrated experience designing and implementing integrations between ServiceNow and external systems using REST APIs, web services, IntegrationHub, message queues, or equivalent technologies.
- Strong understanding of ITIL processes and how they are operationalized within ServiceNow (Incident, Request, Problem, Change, CMDB, Knowledge, etc.).
- Experience with SDLC and DevOps practices for ServiceNow, including source control, automated testing, and CI/CD pipelines.
- Excellent analytical and problem-solving skills, with the ability to navigate ambiguity and design solutions for complex, cross-functional problems.
- Exceptional communication, facilitation, and stakeholder management skills, with experience presenting to senior leadership.
- Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field, or equivalent practical experience.
Benefits
- Medical, Dental, and Vision Insurance
- Telehealth coverage
- Flexible work schedules and work from home opportunities
- Development and career growth opportunities
- Open Time Off in addition to 10 paid holidays
- 401(k) matching program
- Adoption Assistance
- Fertility treatments
