Technical Support Engineer

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. The Technical Support Engineer provides hands-on technical support for customers using the Genesys Cloud platform, investigating and resolving technical incidents related to cloud, voice, and networking components.

Requirements

• Provide technical support to Genesys Cloud customers
• Investigate, troubleshoot, and resolve incidents related to the Genesys Cloud platform
• Own customer cases end to end, driving resolution and escalating to other teams only when necessary
• Communicate clearly with customers, providing regular updates and setting expectations throughout the case lifecycle
• Document issues, troubleshooting steps, analysis, customer interactions, and final resolutions in the case management system

Benefits

• Flexible work arrangements
• Opportunity to work with a leading technology company
• Collaborative and dynamic work environment