Technical Support Engineer
MegaportSĂŁo Paulo, Brazil
Posted March 3, 2026
Full Time
About the Company
Megaport is a global leader in Network as a Service (NaaS), and has transformed the way businesses connect to the cloud, data centers, and each other.
Job Description
We’re looking for a Technical Support Engineer to deliver exceptional customer support to Megaport’s global customer base. As a Technical Support Engineer, you will serve as the first point of contact for customers requiring technical assistance or account-related support, providing timely, accurate, and professional responses across multiple communication channels.
Requirements
- Significant proven experience in a comparable support role within an ISP, data centre, telecoms, or cloud connectivity organisation.
- Good knowledge of fundamental networking concepts (e.g., routing/switching basics, VLANs, BGP fundamentals, latency/packet loss, troubleshooting methodology).
- CCNA or JNCIA (or equivalent) is highly desirable, along with proven work experience in network incident resolution and/or network infrastructure.
Benefits
- Birthday Leave – take a paid day off to celebrate.
- Generous training allowance + 5 days paid study leave annually.
- Recognition programs – including Legend and Kudos Awards.
- Health & wellness programs, as well as mental well-being support.
