Technical Support Engineer
MegaportGurgaon, Haryana, India
Posted March 5, 2026
Full Time
About the Company
Megaport is the global leader in Network as a Service (NaaS), and has transformed the way businesses connect to the cloud, data centers, and each other.
Job Description
We are seeking a Technical Support Engineer to join our team. As a Technical Support Engineer, you will be responsible for delivering exceptional customer support to our global customer base, ensuring a seamless and positive customer experience at every interaction. You will troubleshoot and resolve technical networking issues, guide customers through service configurations, and coordinate with internal teams to ensure swift issue resolution.
Requirements
- Significant proven experience in a comparable support role within an ISP, data centre, telecoms, or cloud connectivity organisation.
- Good knowledge of fundamental networking concepts (e.g., routing/switching basics, VLANs, BGP fundamentals, latency/packet loss, troubleshooting methodology).
- CCNA or JNCIA (or equivalent) is highly desirable, along with proven work experience in network incident resolution and/or network infrastructure.
Benefits
- Generous training allowance + 5 days paid study leave annually.
- Recognition programs – including Legend and Kudos Awards.
- Health & wellness programs, as well as mental well-being support.
- Birthday Leave – take a paid day off to celebrate.
