Spécialiste en livraison et support / Delivery & Support Specialist
GenetecMontreal, Quebec, Canada
Posted March 5, 2026
Full Time
About the Company
We know that diverse backgrounds and experiences bring great value to our teams.
Job Description
Deliver technical knowledge and support to the entire organization, identifying and resolving complex customer cases through a combined team effort.
Requirements
- Identify and take ownership of cases requiring escalation
- Utilization of Performance Analysis and Troubleshooting tools
- Collaborate with R&D team to resolve issues
- Maintain an open line of communication with customers
- Assist other teams within the organization
- Assist with the creation of technical documentation
- Participate in the rotation for the Proactive team
- Be part of the on-call rotation to handle urgent requests
Benefits
- Attractive compensation package
- Training Tuition Reimbursement Program
- Subsidized meals in our amazing Bistro
- Work-life balance with a flexible working schedule
- Free, unlimited coffee
- Private, free parking for all employees
- Onsite fitness facility with personal trainer