Technical Account Manager
GenetecNew York, New York, United States
Posted February 2, 2026
Full Time
About the Company
Genetec offers unified security, intelligence, and operations technology across a global network.
Job Description
The Technical Account Manager will be the main point of contact and technical account owner for one or multiple accounts. They will assist the customer in managing the entire lifecycle of their Genetec system(s), including day-to-day operations and maintenance, and identify opportunities to upgrade, modify, or add products to meet customer needs more effectively.
Requirements
- Bachelor's Degree in Computer Science, Engineering, Economics, Business Administration is preferred or equivalent experience
- Minimum of 3 years of experience in an Account Management, Project Management, or Field Engineering capacity
- Ability to match client's business requirements with product capabilities
- Excellent interpersonal skills that build positive relationships with other team members
- Strong analytical and troubleshooting skills (detail-oriented)
- Valid driver's license and passport
- Ability to travel between Canada and the US up to 25% of the time
- Fluent in English, both verbal and written. Proficiency in French is considered an important asset for this position
Benefits
- Attractive compensation package with 401K match
- Training Tuition Reimbursement Program
- Work-life balance with a flexible working schedule