Technical Account Manager
GenetecWashington, District of Columbia, United States
Posted February 2, 2026
Full Time
About the Company
Genetec develops technology that enables our partners and ecosystems to deliver the full value potential of our solutions for sophisticated customers to achieve their business objectives.
Job Description
As Technical Account Manager, you will be the main point of contact and technical account owner for one or multiple accounts (up to 4). You will assist the customer in managing the entire lifecycle of their Genetec system(s), including day-to-day operations and maintenance. You will also identify opportunities to upgrade, modify, or add products to meet customer needs more effectively.
Requirements
- Bachelor’s Degree in Computer Science, Engineering, Economics, Business Administration is preferred or equivalent experience
- Minimum of 3 years of experience in an Account Management, Project Management, or Field Engineering capacity
- Ability to match client’s business requirements with product capabilities
- Excellent interpersonal skills that build positive relationships with other team members
- Possesses strong analytical and troubleshooting skills (detail-oriented)
- Comfortable interfacing with key individuals at major accounts in sensitive situations
- Ability to travel between Canada and the US up to 25% of the time
- Fluent in English, both verbal and written. Proficiency in French is considered an important asset for this position.
Benefits
- Attractive compensation package with 401K match
- Training Tuition Reimbursement Program
- Work-life balance with a flexible working schedule