Technical Support Engineer (Japanese speaker)

Genetec is seeking a Technical Support Engineer to provide quality and professional post-sales services to customers via email, phone, text chat or on-site support. The role involves using software tools to diagnose and solve complex issues, developing and maintaining a strong relationship with customers, and contributing to the evolution of Genetec's software and support processes.

Requirements

• Diploma/Degree in Computer Sciences, Computer Engineering, Electronics or equivalent
• First professional experience in a similar role is an asset
• Strong analytical and troubleshooting skills in both hardware and software
• Flexible, with a "can do" attitude, able to multitask, with an ability to manage priorities
• Experience in customer service, technical support, and project management
• Strong sense of urgency with a desire to constantly learn and evolve at the same pace as the software
• Strong team player while possessing the autonomy to manage his own workload
• Experience in physical security environment
• CCNA qualification preferred
• Fluent and proficient in verbal and written communication in English and Japanese

Benefits

• Attractive compensation package
• Training Tuition Reimbursement Program