Technical Support Engineer (Japanese speaker)

Genetec Technical Support Engineer provides quality and professional post-sales services to customers via email, phone, text chat, or on-site support. The role requires a deep understanding of Genetec solutions and the ability to troubleshoot complex technical issues. The Technical Support Engineer will work with the Head of Customer Experience (APAC) to ensure timely escalation of critical customer issues and provide technical support to customers via email, phone, text chat, or on-site support.

Requirements

• Minimum Diploma/Degree in Computer Sciences, Computer Engineering, Electronics or equivalent
• First professional experience in a similar role is an asset
• Strong analytical and troubleshooting skills in both hardware and software
• Flexible, with a “can do” attitude, able to multitask, with an ability to manage priorities
• Experience in customer service, technical support, and project management
• Strong sense of urgency with a desire to constantly learn and evolve at the same pace as the software
• Strong team player while possessing the autonomy to manage his own workload
• Experience in physical Security environment
• CCNA qualification
• Fluent and proficient in verbal and written communication in English
• Valid driver’s license and passport
• Capacity to travel up to 35% for field engineering assignments

Benefits

• Attractive compensation package
• Training Tuition Reimbursement Program
• Work-life balance with a flexible working schedule