Patient Engagement Specialist
Genfinity Philippines, Inc.Philippines
Posted May 11, 2026
Full Time
About the Company
Genfinity Philippines, Inc. is a leading BPM support provider with over 13 years of experience, offering a range of services including HIM outsourcing consulting, talent development, regulatory governance, and business registration. Specializing in the Philippine market, Genfinity assists companies in establishing operations, enhancing processes, and preparing a skilled talent pool across various industries such as Allied Health, Banking, Finance, Legal, Technical, and Customer Service. Their operational expertise, industry partnerships, and pioneering involvement ensure client success in navigating the digital transformation landscape.
Job Description
Author Health is revolutionizing mental health care delivery, and we want you to be part of it. As a Patient Engagement Specialist, you'll support patient enrollment and acquisition through physical referral channels, directly engaging referred patients and ensuring a smooth intake and onboarding experience.
Requirements
- Conduct high-volume outreach over the phone to educate potential patients and caregivers on their health services needs and available benefits and help them schedule and attend recommended health care appointments
- Independently organize and prioritize your workload, and problem solve to meet monthly outreach and enrollment goals
- Utilize Author Health's CRM and electronic medical record to track outreach and document member consent and interaction notes accurately
- Work collaboratively with care teams to ensure a seamless transition from outreach to ongoing support
- Provide feedback on outreach strategies to improve and evolve our approach, ensuring that we remain patient-focused and effective
- Participate in virtual meetings and maintain motivation in a fully remote, dynamic work environment
Benefits
- Generous Paid Time Off
- 401k Matching
- Tuition Reimbursement
- Relocation Assistance