Patient Support Specialist
Genfinity Philippines, Inc.Makati, Philippines • Pasig, Philippines
Posted May 25, 2026
Full Time
About the Company
Genfinity Philippines, Inc. is a leading BPM support provider with over 13 years of experience, offering a range of services including HIM outsourcing consulting, talent development, regulatory governance, and business registration. Specializing in the Philippine market, Genfinity assists companies in establishing operations, enhancing processes, and preparing a skilled talent pool across various industries such as Allied Health, Banking, Finance, Legal, Technical, and Customer Service. Their operational expertise, industry partnerships, and pioneering involvement ensure client success in navigating the digital transformation landscape.
Job Description
At Author Health, we’re revolutionizing how mental health care is delivered, and we want you to be part of it! Our mission is to bring compassionate, high-quality care to people with serious mental illness, substance use disorders, and dementia, including older adults. We don’t just treat symptoms. We treat people — fully, holistically, and with heart!
Requirements
- Graduate of any 4-yr allied healthcare degree
- At least 1 year of experience in a CSR role supporting U.S. healthcare accounts
- Experience in a high-volume inbound support or customer service environment
- Profound commitment to adherence to HIPAA regulations and internal company policies to ensure compliance.
- Strong tech proficiency and comfort using technology in daily work.
- Strong ability to initiate conversations and build connections quickly, especially with individuals with vulnerable health care needs.
- Proficiency in critical thinking, time management, and multitasking.
- Able to work independently and meet goals successfully.
- Excitement for working in an innovative, fast-paced startup environment.
- Demonstrated ability to de-escalate emotional or high-stress patient situations with empathy, and effectively guide conversations toward a positive resolution or clear next steps.
Benefits
- Free meals