Customer Success Manager - Brands & Agencies

We're looking for a driven, relationship-focused Customer Success Manager to join the Client Services team. This role is a for someone who finds satisfaction in cultivating strong partnerships, building trust, and ensuring our clients see consistent, long-term value from their investments.

Requirements

• Experience: 2+ years in Customer Success or Account Management or Media Planning within the AdTech or Digital Media space
• Programmatic Literacy: A solid understanding of the programmatic ecosystem, including how DSPs and SSPs function across differing channels
• Commercial Mindset (‘Farmer’ DNA): You enjoy the steady work of building trust and find it rewarding to see a client’s sophistication and spend grow through your guidance
• Data Storytelling: You don’t just report numbers; you extract a narrative. You can look at a dashboard and provide actionable insights that help a client improve their ROI
• Resilience & Agility: A willingness to pivot between account strategy and administrative requirements for campaign execution
• Cross-Functional Collaboration: You’re a team player who’s comfortable working cross-functionally with Sales, Ad Ops, BI, Creative, and Product to align on client goals and ensure campaigns are executed smoothly
• Sector Expertise: Previous experience or a strong interest in building relationships with Brands and Agencies is a significant plus

Benefits

• Competitive salary
• Range of benefits
• Employee wellbeing support
• Skills development and career growth