Customer Success Manager

SoPost is a digital product sampling platform that enables brands to reach and engage consumers through targeted, data-driven product experiences. We are now looking to expand our North America commercial team and are seeking a Customer Success Manager to own the success, health and growth potential of a portfolio of NOAM brand partners.

Requirements

• 2-4 years' experience in Customer Success, Account Management, Campaign Management or a similar client-facing role
• Strong organisational skills, with the ability to manage multiple accounts, campaigns and deadlines at once
• Excellent communication and relationship-building skills, with the confidence to advise, challenge and influence brand partners
• Commercial awareness, with an understanding of how strong delivery, insight and customer relationships support retention, expansion and long-term account value
• Analytical mindset, with the ability to turn campaign performance and customer insight into clear recommendations
• Strong problem-solving skills, with the ability to identify risks early and work with internal teams to resolve challenges
• Experience in digital campaigns, beauty, CPG, sampling, media, CRM or project management tools would be advantageous

Benefits

• Competitive salary ($75k–$85k) plus participation in bonus plan
• 26 days PTO including office closure between Christmas and New Year
• Quarterly wellness allowance
• Professional development budget
• Flexible working arrangements
• SoPost “Work Anywhere” scheme (two weeks per year)
• 401(k) retirement plan
• Medical, dental and vision healthcare plans