SoPost is a digital product sampling platform that enables brands to reach and engage consumers through targeted, data-driven product experiences. We are now looking to expand our North America commercial team and are seeking a Customer Success Manager to own the success, health and growth potential of a portfolio of NOAM brand partners.
Requirements
- 2-4 years' experience in Customer Success, Account Management, Campaign Management or a similar client-facing role
- Strong organisational skills, with the ability to manage multiple accounts, campaigns and deadlines at once
- Excellent communication and relationship-building skills, with the confidence to advise, challenge and influence brand partners
- Commercial awareness, with an understanding of how strong delivery, insight and customer relationships support retention, expansion and long-term account value
- Analytical mindset, with the ability to turn campaign performance and customer insight into clear recommendations
- Strong problem-solving skills, with the ability to identify risks early and work with internal teams to resolve challenges
- Experience in digital campaigns, beauty, CPG, sampling, media, CRM or project management tools would be advantageous
Benefits
- Competitive salary ($75k–$85k) plus participation in bonus plan
- 26 days PTO including office closure between Christmas and New Year
- Quarterly wellness allowance
- Professional development budget
- Flexible working arrangements
- SoPost “Work Anywhere” scheme (two weeks per year)
- 401(k) retirement plan
- Medical, dental and vision healthcare plans