GeniusIQ Technical Support Analyst
Genius SportsTallinn, Estonia
Posted February 9, 2026
Full Time
About the Company
Genius Sports is enabling a new era of sports for fans worldwide, delivering experiences that are more immersive, interactive and personalised than ever before.
Job Description
GeniusIQ Technical Support Analyst will own and resolve escalated second-line incidents in live environments, troubleshoot complex hardware, software, networking, and application issues, and work hands-on with production systems.
Requirements
- At least 2 years of experience in a second-line technical support role supporting live or production systems
- Strong hands-on expertise across Windows Server, Google Workspace, Active Directory, T-SQL (including Snowflake navigation), and API investigation using Postman, HTTP requests, and JSON/XML
- Solid understanding of networking fundamentals including TCP/IP, DNS, DHCP, VPNs, and firewalls
- Experience working with cloud platforms such as AWS or Azure and operational tooling like Jupyter Runbooks
- Proven experience operating real-time systems under strict Service Level Agreements
- Confidence making technical decisions independently and communicating clearly with stakeholders during live incidents
- Excellent written and verbal communication skills in English
Benefits
- Competitive salary
- Range of benefits
