Lead Consultant-O365 Messaging

We are seeking a Lead Consultant-O365 Messaging to provide end-user support and log Helpdesk calls received via phone or chat into the Helpdesk system. The successful candidate will have expertise in O365 services, including Exchange, SharePoint, and Teams.

Requirements

• Provide end-user support and log Helpdesk calls received via phone or chat into the Helpdesk system.
• Open, resolve, and close tickets in the IT Helpdesk system, escalating issues to other IT groups or outside vendors as appropriate.
• Assist users with desktop operating systems and application software, including Windows, macOS, Microsoft Office (Outlook, Word, Excel, PowerPoint).
• Manage Exchange user administration, messaging support, and mobile device support.
• Ensure workstation virus protection and utilize spyware removal utilities.
• Support remote access solutions such as VPN for RDP and RDS.
• Administer Active Directory for user and device management.
• Facilitate Workday connectivity and navigation, including name change support.
• Provide VoIP support for users and teleconference setup.
• Guide interns and update documentation as needed.
• Develop and deliver end-user training sessions.
• Participate in a 1-month after-hours support rotation.
• Provide quotes for computer equipment purchases per Central Guidelines.

Benefits

• Health insurance
• 401k Matching
• Retirement Plan
• Generous Paid Time Off
• Tuition Reimbursement
• Relocation Assistance