Consultant - Service Desk Support L2 (O365 & Intune)

Join Genpact, a leading advanced technology services and solutions company, as a Consultant - Service Desk Support L2 (O365 & Intune) and build the future with AI. At Genpact, we don't just keep up with technology - we set the pace.

Requirements

• Manage users and licenses in Microsoft 365 Admin Center
• Administer Exchange Online (mailboxes, permissions, mail flow)
• Manage Teams (policies, meetings, external access)
• Handle SharePoint & OneDrive access and sharing settings
• Configure security & compliance (MFA, Conditional Access, DLP)
• Troubleshoot email, Teams, and login issues
• Manage groups and distribution lists
• Monitor service health and resolve issues
• Manage device enrollment and configuration (Windows, iOS, Android, macOS)
• Deploy and manage applications (Win32, MSI, Store apps)
• Create and enforce compliance policies and Conditional Access
• Configure security settings (BitLocker, Defender, Firewall)
• Manage configuration profiles and device restrictions
• Monitor devices using Endpoint Analytics
• Troubleshoot apps, policy, and device issues using logs
• Work with Azure AD groups and RBAC
• Use PowerShell scripts and automation for deployments
• MAM Policy creation and management
• Handle escalated tickets from L1 support with deeper troubleshooting
• Diagnoses and resolve OS-level issues, application conflicts, and software installation failures
• Manage and support Active Directory issues beyond basic resets advanced troubleshooting
• Coordinate with Network and Security teams for complex incidents

Benefits

• Lead AI-first transformation
• Make an impact
• Accelerate your career
• Grow with the best
• Thrive in a values-driven culture