Principal Consultant - Service Desk
GenpactMuntinlupa, Philippines
Posted February 17, 2026
Full Time
About the Company
Genpact is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally.
Job Description
Join Genpact as a Principal Consultant - Service Desk to build the future with AI. We're a leader in AI and digital innovation, and this role will give you the opportunity to drive change for global enterprises and solve complex business challenges. You'll work on building and deploying cutting-edge AI solutions, and have the chance to grow your career with the best in the industry.
Requirements
- Handle issues and requests through various ticketing tools within agreed SLAs
- Handle Voice and Non-Voice tickets simultaneously
- Provide support for executive leadership and Board members' IT needs
- Troubleshoot and resolve minor issues with wireless, network, switch, and printer equipment
- Work with PC/LAN application software, including Office 365 and Internet browsers
- Set up and configure computer systems
- Troubleshoot issues related to MDM, OS, Standard Office Suite, and Browsers
- Provide second-level support for desktops, laptops, thin clients, printers, scanners, and multi-function devices
- Support business-specific applications and user provisioning
- Support infrastructure projects, including refresh, upgrades, migrations, and new technology rollouts
- Contribute to knowledge management and provide hands-on support to other IT teams
Benefits
- Comprehensive benefits package
- Opportunities for career growth and professional development
- Diverse and inclusive work environment
- Commitment to ethical AI and data protection
- Recognition and rewards for outstanding performance