Principal Consultant – Service Now Tech Lead

Ready to build the future with AI? Genpact is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. In this role, you will be the technical owner and manage a team of developers, assign their tasks and provide technical guidance as needed.

Requirements

• Relevant experience in ServiceNow Development
• Demonstrate prior experience in leading client projects as a technical lead
• Certified System Administrator (CSA) plus one mainline Implementor certifications (CSM / HRSD/ITSM/GRC etc.)
• One greenfield implementation of any ServiceNow module
• Strong hand-on experience in Java scripting, debugging and deployment using update sets for new applications, enhancements, and version upgrades
• Experience in Integration with 3rd party tools using Rest, SOAP, Scripted and Flow/Integration Hub
• Good understanding of ServiceNow Best practices in scripting, integration
• Experience in deploying code from Lower instance to Production
• Experience in Cloning and Upgrades
• Excellent communication Skills for client facing roles
• Good management, analytics, problem solving & interpersonal skills

Benefits

• Lead AI-first transformation – Build and scale AI solutions that redefine industries
• Make an impact – Drive change for global enterprises and solve business challenges that matter
• Accelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills
• Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace
• Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress