Genpact is looking for a Principal Consultant – Service Now Tech Lead to manage a team of developers, assign tasks, and provide technical guidance. The role involves designing and developing solutions for the ServiceNow platform, participating in requirement discovery, and reviewing user stories. The ideal candidate should have experience in ServiceNow development, leading client projects, and certified System Administrator (CSA) plus one mainline Implementor certifications.
Requirements
- Relevant experience ServiceNow Development
- Demonstrate prior experience in leading client projects as a technical lead
- Certified System Administrator (CSA) plus one mainline Implementor certifications
- One greenfield implementation of any ServiceNow module
- Strong hand-on experience in Java scripting, debugging and deployment using update sets for new applications, enhancements, and version upgrades
- Hands-on Experience working with Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Access Control Lists, API’s, Service Portal etc...
- Experience in Integration with 3rd party tools using Rest, SOAP, Scripted and Flow/Integration Hub
- Good understanding of ServiceNow Best practices in scripting, integration
- Experience in deploying code from Lower instance to Production
- Experience in Cloning and Upgrades
- Excellent communication Skills for client facing roles
- Good management, analytics, problem solving & interpersonal skills
- Self-motivated, Positive outlook & result oriented
Benefits
- Lead AI-first transformation – Build and scale AI solutions that redefine industries
- Make an impact – Drive change for global enterprises and solve business challenges that matter
- Accelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills
- Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace
- Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build
- Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
