Principal Consultant – Service Now Tech Lead
GenpactBengaluru, Karnataka, India
Posted April 2, 2026
Full Time
About the Company
Genpact is a global professional services firm that delivers advanced technology and process-intelligence solutions across banking, insurance, healthcare, energy, and other industry verticals. Leveraging artificial intelligence and data-driven insights, the company transforms operations to deliver measurable business outcomes for leading enterprises worldwide. Its long-standing client relationships and strong partner ecosystem enable innovative, scalable solutions that accelerate digital transformation. Genpact's culture of continuous learning and client-centric focus drives lasting value and positions it as a trusted partner for organizations seeking to modernize and optimize their processes.
Job Description
Genpact is inviting applications for the role of Principal Consultant – Service Now Tech Lead. The successful candidate will lead a team of developers, design and develop solutions for the ServiceNow platform, and participate in requirement discovery with clients. The role requires experience in ServiceNow development, leading client projects, and certifications such as Certified System Administrator (CSA) and Implementor certifications. The candidate should have hands-on experience in Java scripting, debugging, and deployment, as well as experience in integration with 3rd party tools and deploying code from lower instances to production. The role offers a dynamic work environment, world-class training, and mentorship opportunities.
Requirements
- Relevant experience in ServiceNow Development
- Demonstrate prior experience in leading client projects as a technical lead
- Certified System Administrator (CSA) plus one mainline Implementor certifications
- One greenfield implementation of any ServiceNow module
- Strong hand-on experience in Java scripting, debugging and deployment using update sets for new applications, enhancements, and version upgrades
- Hands-on Experience working with Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Access Control Lists, API’s, Service Portal etc...
- Experience in Integration with 3rd party tools using Rest, SOAP, Scripted and Flow/Integration Hub
- Good understanding of ServiceNow Best practices in scripting, integration
- Experience in deploying code from Lower instance to Production
- Experience in Cloning and Upgrades
- Excellent communication Skills for client facing roles
- Good management, analytics, problem solving & interpersonal skills
- Self-motivated, Positive outlook & result oriented
Benefits
- Competitive salary
- Medical, dental, and vision insurance
- 401(k) matching
- Paid time off
- Life insurance
- Disability insurance