Principal Consultant - Business Analyst - Service Now
GenpactPune, Maharashtra, India
Posted November 26, 2025
Full Time
About the Company
Genpact is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally.
Job Description
Genpact is seeking a Principal Consultant - Business Analyst - Service Now to build the future with AI and lead AI-first transformation. The role involves part of the full project lifecycle with a primary focus on business value and benefit realization.
Requirements
- Elicit and clearly document business and system requirements and create requirement artefacts.
- Understand and negotiate needs and expectations of stakeholders.
- Coordinate and communicate with the client and the internal project team developers, PM, QAs etc on the business requirements.
- Manage customer relationships and expectations by developing a communication process to keep others up to date on project results.
- Create and maintain issue logs, meeting minutes, project summaries, meeting schedules.
- Support customers during UAT.
- Perform functional testing to ensure requirements are being met.
Benefits
- Lead AI-first transformation
- Make an impact
- Accelerate your career
- Grow with the best
- Committed to ethical AI
- Thrive in a values-driven culture