Process Associate

Genpact is hiring a Process Associate/Process Developer - Consumer Operations Agent to deliver outstanding customer support for all consumer inquiries related to loans and card services, innovate processes and data, and improve processes. The role requires a graduate in any stream with proficiency in PC navigation and Microsoft Windows, excellent communication skills, and problem resolution skills.

Requirements

• Graduate in any stream
• Proficient in navigating a PC and working in a Microsoft Windows-based environment
• Basic knowledge of word processing and spreadsheet applications
• Excellent communication skills
• Strong listening skills, empathy, and accountability
• Problem resolution skills with a focus on single contact resolution
• Correct English grammar, punctuation, and spelling adhering to the Level 5 ILR scale
• Ability to structure knowledge into clear, precise responses that directly address the inquiry
• Strong written communication with well-constructed text to convey meaning effectively
• Ability to overcome objections and negotiate effectively
• Relevant experience in international BPO telephony voice customer care, supporting US customers

Benefits

• Employee relocation (no details provided)
• 401k Matching (no details provided)
• Health insurance (no details provided)
• Paid time off (no details provided)
• Other benefits (no details provided)