Process Associate

Genpact is a leading provider of technology services and solutions that delivers lasting value for leading enterprises globally. The company is looking for a Process Associate to deliver outstanding customer support for all consumer inquiries related to loans and card services.

Requirements

• Graduate in any stream
• Proficient in navigating a PC and working in a Microsoft Windows-based environment
• Basic knowledge of word processing and spreadsheet applications
• Excellent communication skills
• Strong listening skills, empathy, and accountability
• Problem resolution skills with a focus on single contact resolution
• Correct English grammar, punctuation, and spelling adhering to the Level 5 ILR scale
• Ability to structure knowledge into clear, precise responses that directly address the inquiry
• Strong written communication with well-constructed text to convey meaning effectively
• Ability to overcome objections and negotiate effectively
• Relevant experience in international BPO telephony voice customer care, supporting US customers
• Good analytical and problem solving skills
• Prior experience in Banking Financial Services
• Ability to communicate verbally and through emails with businesses