Process Developer

Genpact is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. The role of Process Developer is open for consumer operations agent to deliver outstanding customer support, innovate processes and data, and improve processes.

Requirements

• Graduate in any stream
• Proficient in navigating a PC and working in a Microsoft Windows-based environment
• Basic knowledge of word processing and spreadsheet applications
• Excellent communication skills
• Strong listening skills, empathy, and accountability
• Problem resolution skills with a focus on single contact resolution
• Correct English grammar, punctuation, and spelling adhering to the Level 5 ILR scale
• Ability to structure knowledge into clear, precise responses that directly address the inquiry
• Strong written communication with well-constructed text to convey meaning effectively
• Ability to overcome objections and negotiate effectively
• Good analytical and problem solving skills
• Prior experience in Banking Financial Services
• Ability to communicate verbally and through emails with businesses

Benefits

• Equal Opportunity Employer
• Dynamic work environment that values respect and integrity, customer focus, and innovation