Senior Manager

Genpact is seeking a Senior Manager – Quality Assurance to support the overall organization’s strategy and help the business grow through its training and quality improvement initiatives. The ideal candidate will drive consistency and best practice sharing of standard training practices, maintain an up-to-date knowledge of all systems, products, and services, and deliver training using contemporary training and assessment methodologies.

Requirements

• Drive consistency and best practice sharing of standard training practices across all domains, verticals, and LOBs
• Maintain an up-to-date knowledge of all systems, products, and services to up-skill the team continuously
• Identify and analyze knowledge/skill gaps and performance improvement opportunities and assess relevant training needs for in consultation with Ops Leaders, including assessment methods and measurement systems entailed
• Deliver training using contemporary training and assessment methodologies which are in keeping with company standards
• Responsible for all compliance parameters and audit requirements
• Organize and manage training venues and logistics as required, to achieve efficient training attendance and delivery
• Recruit, manage, and develop direct reports
• Ensure all Training programs and Content meet the relevant business and statutory policies
• Monitor and report Performance dashboards, metrics, etc.
• Develop self and maintain knowledge in relevant field at all times

Benefits

• Comprehensive health insurance
• Retirement plan
• Paid time off
• Life insurance
• Bonus