Genstone, a holding company within The Fay Group, seeks an IT Support Specialist to provide technical support for its IT systems, including troubleshooting and resolution for Tier I and Tier II applications, networks, servers, desktops, security operations, and technical issues. The role involves interacting with end customers, updating and improving current systems, and working with Governance, Risk and Compliance (GRC) software. The ideal candidate has 2+ years of experience in information technology and a strong background in MS Office, ServiceNow, and GRC software.
Requirements
- High school diploma/ GED required; Bachelor’s degree in Computer Science, Business or related field preferred
- 2+ years’ experience in information technology
- 1+ years’ experience with ServiceNow Enterprise ticketing system or similar software preferred
- 1+ years’ experience working with Governance, Risk and Compliance (GRC) preferred
- Solid skills and experience in MS Word, Excel and Outlook
- Strong verbal and written communication skills; ability to communicate to nontechnical audience on technical issues
- Strong interpersonal skills
- Strong analytical skills coupled with sound judgement
- Demonstrated troubleshooting ability in order to identify, propose and implement solutions to operational problems
- Ability to analyze and interpret data to identify opportunities and propose solutions
- Good judgement with the ability to evaluate and resolve routine technical issues by following established procedures and escalating complex problems as needed
- Ability to document technical problems, educate and mentor team members
- Ability to prioritize numerous tasks and manage shifting priorities
- Strong time management skills
- Client focused with strong execution skills and results orientation
- High-level of precision with attention to detail and consistency
- Flexible, open to change, ability to learn new things quickly
- Self-directed; ability to proactively ask questions and surface issues/ concerns
- Professional maturity, integrity, ability to maintain confidential data and information
- Strong business acumen; strong fiscal and technical aptitude
- Ability to work flexible hours and be on-call
Benefits
- Medical, Dental and Vision Insurance
- Company Paid Life Insurance
- Disability Insurance
- Pet Insurance
- 401k Program with Employer Matching
- 3 Weeks Paid Time Off (PTO)
- Paid Holidays
- Wellness Initiatives
- Employee Assistance Program
