Customer Service Representative

The Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls.

Requirements

• Responds to basic customer inquires regarding products, provides quotes, and handles order entry.
• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
• May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
• Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
• Orders items to ensure appropriate inventory levels are maintained for customers.
• Determines the most cost effective shipping method for customer orders.
• Partners with Account Representatives to ensure customer satisfaction.
• Expedites backorders.
• May handle customer returns.
• Performs other duties as assigned.

Benefits

• healthcare coverage
• 401(k)
• tuition reimbursement
• vacation
• sick
• holiday pay