Customer Service Representative II

Under general supervision, the Customer Service Representative II ensures customer expectations are accurately determined and are fully met.

Requirements

• Place customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
• Influence Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
• Build customer relationships to drive repeat business by relating to the customer and drive process improvements.
• Order items to ensure appropriate inventory levels are maintained for customers.
• May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
• Expedite backorders.
• Determine the most cost effective shipping method for customer orders.
• Handle customer returns.
• Support specific customer(s).
• Assist less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving problems.

Benefits

• Healthcare coverage
• 401(k)
• Tuition reimbursement
• Vacation pay
• Sick pay
• Holiday pay