Customer Service Representative Specialist

The Customer Service Representative Specialist is responsible for handling non-routine customer inquiries, developing and broadening relationships with customer organizations, and ensuring customer expectations are met.

Requirements

• Responds to customer inquiries, provides quotes and takes customer orders via telephone, fax, email, electronic methods or walk-in (counter sales)
• Handles the most complex inquiries due to experience & training
• Serves as a Subject Matter Expert on one or more technical products
• Proactively generates sales by actively promoting Motion’s products to existing customers
• Influences Motion’s Gross Profit through negotiating the sale price and purchase price within certain parameters
• Maintains effective relationships with current and potential customers, ensures customer queries resolution, ensures billing and collection and facilitates customer requests in efficient and timely manner
• Orders items to ensure appropriate inventory levels are maintained for customers
• Expedites backorders, pulls inventory and prepares order for shipment to customer
• Determines the most cost effective method to fulfill customer orders
• Handles customer returns
• Provides coaching, guidance and direction to less experienced Customer Service Representatives
• Assists less experienced Customer Service Representatives with addressing customer needs; especially technical expertise in a particular specialty

Benefits

• Healthcare coverage
• 401(k)
• Tuition reimbursement
• Vacation pay
• Sick pay
• Holiday pay