Senior Customer Service Representative
Genuine Parts CompanyJacksonville, Florida, United States
Posted March 2, 2026
Full Time
About the Company
Established in 1928, Genuine Parts Company is a leading global service provider of automotive and industrial replacement parts and value-added solutions. Our Automotive Parts Group operates across the U.S., Canada, Mexico, Australasia, France, the U.K., Ireland, Germany, Poland, the Netherlands, Belgium, Spain and Portugal, while our Industrial Parts Group serves customers in the U.S., Canada, Mexico and Australasia. We keep the world moving with a vast network of over 10,700 locations spanning 17 countries supported by more than 63,000 teammates. Learn more at genpt.com.
Job Description
The Senior Customer Service Representative responds to customer inquiries, places customer orders, and develops relationships with customers to ensure accurate determination and meeting of customer expectations. This role provides guidance to less experienced representatives, influences gross profit, and maintains inventory levels.
Requirements
- Place customer orders via telephone, fax, email, electronic methods, or walk-in (counter sales)
- Influence Motion Industries' gross profit through negotiating sale price and purchase price
- Build customer relationships to drive repeat business
- Order items to ensure appropriate inventory levels are maintained for customers
- Provide coaching, guidance, and direction to less experienced Customer Service Representatives
- Handle customer returns and expedites backorders
Benefits
- Healthcare coverage
- 401(k)
- Tuition reimbursement
- Vacation pay
- Sick pay
- Holiday pay