Member Service Associate (Teller)

Join Gesa Credit Union's team as a Member Service Associate (Teller) and serve as a resource to members, providing exceptional customer service and handling routine transactions. The role requires a high school degree or equivalent and at least one year of customer service experience.

Requirements

• Provide exceptional member service to all whom we serve
• Solve problems, take ownership of member concerns, provide prompt resolutions, and follows up as appropriate
• Have a core understanding of financial literacy, products, and services and be able to fluidly converse with members
• Demonstrate an up-to-date and comprehensive knowledge of all credit union products, services, policies, and procedures
• Offer appropriate products and/or services to deepen member relationships and refer to other expert team members as appropriate
• Make outbound calls to members for the purpose of establishing, growing, and nurturing member relationships
• Ensure branch equipment is always working properly and escalates non-repairable issues to leadership
• Perform transactions and service requests on member accounts in an accurate and timely manner
• Accurately follow all cash handling procedures and balances cash drawer at the end of every shift
• Issue, record, and file monetary instruments and reports in accordance with the Bank Secrecy Act
• Assist members with Digital Banking enrollment, navigation, resets, and maintenance
• Assist members with routine fraud disputes

Benefits

• Competitive Pay
• Medical, Dental, Vision, and Life Insurance
• 20 days/year accrual of Paid Time Off – Plus 10 Paid Holidays!
• 401(k) Match
• Incentive Program
• Tuition Assistance and Student Loan Repayment
• Commuter Benefits
• Paid Time Off to Volunteer in the Community
• Product discounts
• Engaging Work Environment
• Rewards and Recognition Programs