Client Support Specialist, Tier 1

The Tier 1 Client Support Specialist serves as the initial point of contact for clients seeking technical support via telephone, delivering world-class service and resolving technical issues using strong technical expertise and superior customer service skills.

Requirements

• High school diploma or equivalent.
• Demonstrated general technical proficiency.
• Basic understanding of HTTP response status codes.
• Proven ability to achieve and maintain high performance standards.
• Must be able to work assigned shifts, including those outside of typical business hours, to ensure 365 days a year support coverage.
• Flexibility to work weekends and holidays as part of the scheduled rotation.
• Mandatory attendance at all required training sessions.
• Strict compliance with all organizational information security policies.
• Unwavering commitment to protecting all sensitive data (e.g., ePHI and PHI) in full adherence to organizational policies and Federal, State, and local regulations.

Benefits

• Generous Paid Time Off
• 401k Matching
• Tuition Reimbursement
• Full array of health benefits
• Fitness reimbursement
• Cell phone subsidy
• Peer recognition programs
• Health advocacy and employee assistance programs
• Pet insurance