Customer Success Specialist - English and German Speaker

The Customer Success Specialist will support a group of assigned clients across multiple industries, developing the client relationship and understanding of the client business and product installations to identify consumption and overall experience. The role will focus on the transition from prospect to product user and drive consumption, identify new revenue opportunities, and partner closely with Key Account Executives and Field Sales Executives.

Requirements

• Drive consumption of committed deals through onboarding, regular check-ins, and new user expansion initiatives.
• Provide client support by answering queries and problem solving, preparing customer meetings and delivering timely follow-ups.
• Partner with Key Account Executives and Field Service Executives to identify and implement strategic growth opportunities and develop robust account plans.
• Process invoices and agreements, support CRM updates, record-keeping, and other post sales tasks as required.
• Responsible for pre-production work, including compiling detailed briefs, collaborating with the editorial team, communicating requirements to partners and clients, and overseeing the successful project delivery.
• Serve as the main point of contact for strategic clients across multiple industries ensuring a high level of engagement and satisfaction.
• Participate in project-level discord, quotes, and negotiation for content outside of deal.
• Other duties as required.

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Relocation Assistance