Senior Customer Success Manager
GetWhyCopenhagen, Capital Region of Denmark, Denmark
Posted January 21, 2026
Full Time
About the Company
GetWhy is the enterprise qualitative insights capability partner for companies that want to truly understand people, not just measure them. Powered by embedded AI and rooted in human empathy, we help global organizations bring customers closer to every decision they make.
Job Description
We are looking for a Senior Customer Success Manager to join our team at GetWhy. You will be responsible for serving as a trusted partner to insights and marketing leaders at global consumer brands, driving adoption, impact, and long-term customer success. This is a full-time position with a starting date as soon as possible.
Requirements
- Min. 5 - 6+ years of Customer Success, Account Management, or related experience in a high-growth B2B/B2C SaaS environment, consulting or within the Insights Space.
- A proven track record of driving customer retention, satisfaction, and expansion.
- Exceptional change management, project management, and stakeholder management skills.
- Exposure to Insights and/or Global Enterprise Level industries is a plus.
- High EQ and commercial instinct, meaning you know when to listen, when to advise, and when to act.
- Excellent communication skills: written, verbal, and interpersonal.
- A love of fast-paced, early-stage environments where you help build the playbook, not just follow it.
- Comfortable with metrics - driven by data, customer health, and outcomes over process.
- A passion for in-office collaboration as majority of our brilliant team enjoys working from our beautiful Sundkaj HQ, building together on a shared vision.
- Be professionally proficient in English.
- Live in, or in proximity of, Copenhagen.
Benefits
- A vibrant and international work environment with +50 colleagues across 15+ nationalities.
- A scale-up company with the ambition and potential to become a global leader
- An AI Qual product that is innovative and disrupting in the field of insights
- The chance to work with some of the biggest consumer brands in the world
- A flexible work schedule with opportunities to work from home.
- A newly renovated office in Nordhavn, that recently won Building of the year award, with a stunning waterfront view, relaxation areas, free daily energizers, vitamin shots, snacks, drinks, access to shared Fitness and spinning and a healthy and flexible lunch.
